American Express Remote Jobs

By | July 22, 2022

Job Responsibilities : Travel Counselor

Salary : $52000 per year

Company : American Express Global Business Travel

Location : Remote US

Corporate Travel Counselor
As an American Express Corporate Travel Counselor you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to GBT corporate clients. You will deliver a premier service experience for our high-profile Business Travel Customers by providing consultative creative and timely travel solutions using available tools technology operating on Native Sabre GDS. It is an exceedingly high touch service environment where you will have true accountability for the service relationship and customer experience.
The role will form part of a highly skilled team of Travel Counselors working virtually from home that are be accountable for both individual and shared team goals responsible for providing customer service and accurate completion of both international domestic travel arrangements and special requests.
People
Our team members:
  • Bring strong knowledge of international fare construction and airline routing principles including tax rates
  • Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers
  • Act with integrity and confidentiality and protect sensitive information
  • Always operate with a sense of urgency and interest
  • Are highly productive in a self-directed work environment
  • Work well under pressure and effectively multi-task
Passion
  • Passion for delighting customers by delivering premium level consistent customer service
  • Professional communication – both written and verbal; ability to communicate with confidence establish relationship trust and create a credible impression
  • effective listening skills with ability to anticipate customer needs quickly evaluate issues determine route cause and solution check for shared understanding and address misunderstandings promptly
  • Attention to detail – ability to act with integrity deal sensitively with personal and confidentiality traveler information
  • Change ready ability to work under pressure multi-tasking while maintaining a professional rapport
  • Learning agility and openness to feedback
  • Self-motivated highly productive in a self-directed work environment; demonstrate initiative with a strong commitment to goals objectives and work ethic
Progress
  • Respond positively to customers by making reservations for business travelers accurately and efficiently
  • Complete any service requests and sell related products such as car air hotel
  • Make the customer aware of their company travel policy and communicate this to ensure adherence
  • Ensure customer traveler profiles and details are accurate
  • Provide advice on visa passport and security requirements relating to the destination and confirm the issuing details for each reservation
  • Develop a solid understanding of the corporate travel industry and the key drivers for our customers
REQUIREMENTS:
  • Minimum of 2+ years international Corporate experience
  • 2+ years of Apollo GDS system experience Comett PE+ QE knowledge a plus team player.
  • Designated home office or space required.
Please note:
AEGBT operates in a 24x7x365 environment in order to provide exceptional traveler care to our customers. These hours may change in order to meet business demands. With appropriate notice all of our employees must be flexible to work at any time between those hours regardless of their current schedule. Periodically employees may be required to work at least one weekend day or as business needs dictate. As business demands change these hours could change and shifts will be altered to include a time slot within the 24×7
hour period. Our company abides
by all Federal
and Provincial laws
to ensure employees
are compensated appropriately.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Location

United States – Connecticut – Virtual Location


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