American Express Jobs | IT Support Associate Jobs Apply Now

By | April 13, 2022

Job Responsibilities : IT Support Associate

Salary : $15 per hour

Company : American Express Global Business Travel

Location : New York, NY

Essential Duties and Responsibilities :

  • Provide in-person phone and email support to end-users promptly and professionally
  • Ensure all requests for services and incidents are logged/updated addressed/resolved and escalated as necessary
  • Identify research and resolve technical problems
  • Assist Independent Advisors with system password resets software updates and installation
  • Point person to manage new agent onboarding
  • Maintain software and logins inventory for Independent Advisors
  • Create client profiles using Sabre profiles Sureware and Clientbase
  • Testing new technology
  • Liaison between US and UK Independent Advisors and other departments to sure processes and procedures are followed
  • Work and assist on projects as necessary by management


  • Excellent customer service skills verbal and communication skills and organizational skills
  • Strong team player self-motivated driven and flexible
  • Adaptable and flexible in stressful situations
  • Must be dependable and punctual
  • Ability to document processes and procedures
  • Ability to work collaboratively with employees within other IT groups to resolve system and application issues
  • Must have help desk experience in a technical environment; travel agency background preferred
  • Proficient in supporting Windows PC operating systems and Office Suite applications.
  • Knowledge of Sabre GDS A+

Click Here : Apply Now