American Airlines Work from Home Jobs | Home Based Reservations Representative

Why you’ll love this job

Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare, and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.

What you’ll do

This position allows you to work from your home office and requires you to remain at your workstation for extended periods of time. American Airlines is a 24-hour operation. Schedules will likely include weekends, holidays, day and evening shifts, and could vary throughout the year.

Successful Reservations Representatives care for people on life’s journey by connecting with customers and providing solutions to their travel needs.

All you’ll need for success

Minimum Qualifications- Education & Prior Job Experience

• Must be at least 18 years of age
• A high school diploma or GED required
• Must live and work within a seventy-five (75) mile radius from Miami International Airport
• Ability to work a variety of shifts, including p.m. shifts, weekends, and holidays assigned by seniority according to our 24-hour operational needs, and overtime as required
• Ability to read, write, fluently speak and understand the English language
• Ability to perform duties while remaining at a workstation for extended periods of time
• Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
• Self-disciplined and accountable for performing job functions with minimal supervision
• Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
• Previous Reservations or Customer Service experience in a call-center environment is desired, but not required

Required to provide at your own expense:

• A separate, dedicated area within the home in which to work including a workstation that is ergonomically sound
• All equipment including computer, monitor, keyboard, mouse, and surge protector (a USB headset will be provided)
• Have and maintain properly located smoke detectors, satisfactory lighting and a grounded electrical outlet
• Must have reliable transportation to attend training and team meetings
• Internet Service
  • The user is responsible to maintain a stable internet environment from their workplace that meets the minimum speed requirements
    • The computer (itself) must be hard-wired to the internet modem.
    • The minimum speed requirements are 10 Mbps download and 5 Mbps upload (You can test your speeds at www.speakeasy.net/speedtest/. Click on closest location to you.)
    • If using VOIP, a higher minimum speed may be required
  • The user is responsible to work with their Internet Service Provider (ISP) to resolve any quality of service issues
• Computer – Hardware/Software
  • The following are the minimum hardware requirements:
  • Operating system of Windows 10 or later
    • Mac/Apple and Chromebook operating systems are not supported
  • Processor – 2 GHz or above
  • Memory (RAM) – 2 GB or more
  • Hard disk – 40 GB available disk space
  • Display – 1024 x 768 or higher resolution display
  • Ethernet port for wired internet connectivity
  • Surge protector recommended
  • Anti-virus software is highly recommended
• Phone Line
  • Traditional land-line or VOIP
  • Free of call waiting, unknown call block, call forwarding, and voicemail
  • The service must be from a full-service provider
    • Meaning they can send a technician to the rep’s home if they encounter issues.
    • Repeated and/or ongoing technical issues with your service may require that you switch your service provider.
  • NO Magic Jack, BasicTalk, Vonage, or other similar services due to known issues