American Airlines Jobs Near Me | Customer Service Manager Jobs Apply Now

By | April 13, 2022

Job Responsibilities : Customer Service Manager, Airport Customer Care

Salary : $16 per hour

Company : American Airlines

Location : New York, NY

Educational requirements : High School


  • Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service resulting in employee and customer safety and well-being
  • Be a safety advocate: Look for safety concerns and address them as needed
  • Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development customer service elevation and company culture behaviors
  • Establishes and promotes effective relationships with team members that fosters compassion authenticity integrity respect and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits observations root cause investigations and other related safety engagements
  • Promote effective communication among departments to engage our team to work together to achieve common goals
  • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
  • Embrace the core values: (Passion commitment efficiency reliability dependability optimism honesty positivity and loyalty
  • Manage escalated service issues and be visible to your team members when problems arise
  • Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality


  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to actively listen – giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
  • Ability to monitor and assess performance of self team members and the operation to make improvements or take corrective action
  • Strong decision-making skills

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