Amazon Work from Home Jobs | Social Care Advocate Work from Home Jobs Apply Now 2022

• Must be available to be on-site at the office as required for training or specified meetings.
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Minimum of one year call center experience
• Minimum of one year demonstrated ability to drive results within a team
• Demonstrated ability to prioritize multitask and problem solve
• Open to a flexible schedule which may include evenings overnights and weekends
• Hardwired DSL Cable or Fiber Optic internet (Satellite or wireless internet connections are prohibited)
• Meet a minimum of 10 Mbps download and 5 Mbps upload speed
• Provide a private work space that is free of any extraneous noises and distractions
• Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement

Responsibilities:

• On a daily basis you will ensure inquiries are met with urgency when responding on behalf of Ring to customers on social media. You will also be a part of information sharing troubleshooting professional conversations and conduct in addition to creating a friendly neighborly sense of community online
• Manage incoming social media messages
• Interact with our followers on social media engaging them in positive conversation to become Ring ambassadors
• Analyze research and explain troubleshooting solutions to customers who are encountering software and/or hardware challenges to elevate their Ring experience
• Work with upset customers to find the root of the problem and provide them with white glove service
• Escalate trends product issues and agent and customer feedback
• Partner and communicate with cross-functional teams and stakeholders to drive efficiency and innovation
• Display a positive work ethic strong interpersonal skills adherence to company policies and a commitment to excellent customer service
• This position requires that you handle various contacts types including; Chat Email Inbound and Outbound voice calls with our Customers

Skills & Requirements

• Must be available to be on-site at the office as required for training or specified meetings.
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Minimum of one year call center experience
• Demonstrated ability to prioritize multitask and problem solve
• Open to a flexible schedule which may include evenings overnights and weekends
• Hardwired DSL Cable or Fiber Optic internet (Satellite or wireless internet connections are prohibited)
• Meet a minimum of 10 Mbps download and 5 Mbps upload speed
• Provide a private work space that is free of any extraneous noises and distractions
• Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement