Amazon Work from Home Jobs Customer Support Agent | New Remote Work Job Vacancy 2021

By | April 13, 2022

Job Responsibilities : Customer Technical Support

Salary :  $15 per hour

Company : Amazon

Location : Work from Home (Virtual Position)

Working hours: 8 Hours

Education requirements : High School

Experience requirements : 0-1 yr

Our Virtual Customer Service is open 24 hours per day, 7 days a week As a Seasonal Amazon Customer Service employee your work schedule could fall anywhere in between these hours, and may often require one or both weekend days.You will be expected to work 40 hours per week in this role, with the additional expectation to work up-to 60 hours a week if there is a business need, large-scale event, or if peak season requires.

Working hours for all associates increase substantially during our Peak season(s) and can increase during other times of the year due to business needs. In order to support our customers, vacation requests are not granted during our Peak season(s) and identified blackout periods unless otherwise required by law. You may also be required to work on any/all major holidays.

Key Responsibilities:

  • Help a variety of Amazon customers by phone, e-mail and/or chat.
  • Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
  • Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
  • Complete mandatory training (this schedule will be different from your work schedule upon hiring).
  • Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.

Technical Knowledge:

  • Ability to translate technical information/instructions into a simple language that would ensure seamless trouble shooting
  • Demonstrate the ability to apply knowledge to new situations
  • Be able to use judgement and common sense to answer customer questions
Qualifications:
  • High School Diploma or equivalent.
  • Fluent English language proficiency required.
  • Strong typing, phone, and computer navigation skills.
Apply Online

Leave a Reply

Your email address will not be published. Required fields are marked *