Amazon Remote Jobs Los Angeles

By | August 31, 2022

Job Responsibilities : Manager, Support Engineering – Data Center Operations

Salary : $162000 per year

Company : Amazon Data Services, Inc.

Location : Remote US

  • 5+ years overall experience mentoring and leading a 24×7 mission critical operations team
  • 5+ years experience working on cross-organizational projects
  • Bachelor’s degree or equivalent education certifications

Job summary

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform offering fully featured services from data centers globally. The AWS Infrastructure Operations organization is seeking an experienced manager who is passionate about people cloud technology and operational excellence. We have high standards for our infrastructure as well as our employees driven to serve our mission to keep systems safe secure and highly available for customers. We turn scale into an advantage for our business and an asset to our customers.

Our team Data Center Operations Strategic Engineering (DCOSE) provides infrastructure escalations support worldwide with focus on continuous improvement to provide the best experience for our customers. The successful candidate would have demonstrated results through strategic leadership coupled with strong technical operational planning and execution skills in order to lead a high-performing global team of support engineers with deep technical expertise supporting a 24×7 operational environment.

Key job responsibilities

Key responsibilities of a DCOSE Support Engineering Manager will include but not limited to:

  • Identify and drive operational improvements within the team and across other teams through succinct verbal and written communication concerning systemic issues and solutions.
  • Collaborate with engineering and service teams to establish and streamline operational metrics and create operating models through best practices.
  • Manage and coach a team of local and/or remotely located Support Engineers tasked with building solutions and/or solving complex/at scale infrastructure problems.
  • Track delegate and monitor team work requests and monitor for relevant trends needing actions
  • Establish and track individual and team SMART goals and KPIs
  • Conduct career conversations with employees
  • Manage/update team on-call schedule as necessary
  • Participate in strategic initiatives

  • Experience with interviewing hiring and developing new staff
  • Knowledge of Linux or Unix systems administration
  • Hardware architectures knowledge and troubleshooting experience
  • Familiarity with Incident Management concepts and implementation
  • Familiarity with Problem Management concepts and implementation
  • Data-driven and strategic problem solving
  • Excellent writing skills (1-pagers concept paper design documentetc)
  • Proven track record in delivering medium-large sized projects
  • Experience working with global technical teams
  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

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