Amazon Recruitment 2022 – Amazon Careers – Work from Home Jobs – Customer Service Support Post

By | April 13, 2022

Amazon Recruitment 2022

Job Responsibilities: AWS Customer Service

Salary: $17$21 an hour

Company: Amazon

Location: Remote

Education Requirements: High School, Bachelor’s Degree

Full Job Description

  • 6+ months of experience in Contact Center and/or customer-facing roles in a fast-paced environment
  • General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
  • Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel
  • High school diploma

Key Job Responsibilities

  • Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Being a voice and advocate for our customers when something doesn’t feel right.
  • Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
  • Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
  • Assisting with customer communication during AWS critical launches and support events.
  • Assuming responsibility for developing detailed knowledge about specific product lines and features.
  • Make sure internal knowledge reference pages are updated.


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