Job Responsibilities: Customer Service Representative

Salary: $15 per hour

Company: Amazon

Location: Work from home

Working hours: 40 to 60 hours a week

Education requirements: High School Diploma

Experience requirements: Fresher and experienced both apply

Key Responsibilities:

• Help a variety of Amazon customers by phone, e-mail, and/or chat.
• Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
• Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
• Complete mandatory training (this schedule will be different from your work schedule upon hiring).
• Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
• Follow detailed verbal and written instructions.
• Ability to empathize with and prioritize customer needs.
• Opportunity to learn other areas of the business and support specialty departments as needed.

Qualifications:

Basic Requirements

• Support a full-time working schedule of 40 hours up to 60 hours based on business needs that may change during the course of your seasonal assignment.
• High School Diploma or equivalent.
• Fluent English language proficiency required.
• Ability to sit or stand at your desk for up to 8-10 hours at a time.

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