Amazon Jobs Work from Home | Amazon Customer Service Jobs for Freshers Apply Now 2021

By | April 13, 2022

Job Responsibilities : Customer Success, JWOS

Salary : $14 per hour

Company : Services LLC

Location : Remote US

Key Responsibilities

  • While always placing the customer first, drive global strategy to serve both our end users: the customer and the shopper
  • Develop and track customer success metrics
  • Develop and hit monthly, quarterly, and annual goals to improve customer satisfaction
  • Track and monitor industry trends and make recommendations
  • Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience
  • Parlay operational excellence outputs into value realization initiatives to strengthen our value proposition
  • Pursue new ideas for value creation
  • Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers
  • Develop and launch customer support infrastructure- processes, SOPs, platform
  • Ideate and build formal customer support program
  • Invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention
  • Gather VOC and VOS data to cross-functionally share with JWOS cross-functional teams to iterate our service
  • Gain alignment from sr. internal stakeholders who own multiple products


  • BA/BS preferred
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Proven ability to influence others and willingness to roll up your sleeves
  • Ability to converse with senior customer stakeholders including CEOs, CMOs, CIOs, CSOs, etc.
  • Strong execution capability with the highest standards in a rapidly evolving business
  • Experience in sales in physical retail a plus
  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

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