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By | September 20, 2022

Job Responsibilities: Senior Technical Writer, AWS Documentation

Salary : $125,800 – $170,200 a year

Company: Amazon Dev Center U.S., Inc.

Location: Remote US

  • Degree or certification in a relevant technical field or equivalent experience
  • A minimum of 5 years of experience designing and producing content for a technical audience such as Software Engineers System Administrators or IT professionals
  • Experience using content publishing tools to write format manage and publish technical content on the web

 

Job Summary

Want to work on the cutting edge of cloud technology? Do you like to write? Can you explain complex information clearly concisely and accurately to a technical audience? If yes consider joining us as a Technical Writer on the Amazon Web Services (AWS) documentation Containers HPC and Linux team! This is for AWS Proton a deployment workflow tool for modern applications that helps customers to achieve organizational agility.

While having experience writing technical documentation is ideal it is not required. You will need some technical background and experience using tools like containers GitHub and Linux and the ability to learn new technologies quickly. Our writers are the first customers of new technologies and are expected to know those technologies. And experience writing of course.

Responsibilities

  • Create maintain and improve the technical documentation!
  • Be the first “customer”– providing technical feedback on new features and experiences
  • Lead customer-focused content strategy development and execution.
  • Partner closely with engineering teams all along the way.
  • Work with customers gather and improve your docs based on feedback.
  • Track and report on content performance against customer goals using key metrics.
  • Work with other writers and editors (Yes we have editors!!) to improve your writing and help others improve theirs.

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers DevOps professionals IT professionals technical program managers and scientists. On behalf of our customers, we do much more than just write the docs. We innovate we research we learn and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence the design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor program so you can find a mentor that works best for you based on factors such as location job family and job level. In addition to formal mentors, we work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.

Here at AWS we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong connect and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Key job responsibilities

  • Author and deliver high-quality documentation for AWS Proton customers with content that is accurate discoverable relevant usable and well-organized
  • Dive deep and become an expert in your areas of ownership
  • Use your subject matter expertise in your service and its relevant technologies to develop negotiate and drive content strategy in alignment with engineering product strategy
  • Be the first customer to provide technical feedback on new features and experiences
  • Write customer-facing text for consoles and context-sensitive help panes
  • Work with customer data gather feedback and drive your insights into strategy and planning to continually improve the documentation
  • Work with other writers editors and engineers at various levels in the AWS organization to help each other learn and grow and deliver the best customer experience

A day in the life

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

About the team

The AWS Documentation team writes and provides support for a diverse technical audience such as developers DevOps professionals IT professionals and technical program managers. On behalf of our customers, we innovate we research we learn and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.

 

  • Strong written and verbal communication skills
  • Experience with Containers GitHub Linux and/or Terraform
  • Experience working with XML markdown or HTML
  • Familiarity with using and following a style guide
  • Experience designing planning and delivering content that meets the needs of a technical audience
  • Experience working directly with teams of software engineers

The pay range for this position in Colorado is $125800-170200/yr); however base pay offered may vary depending on job-related knowledge skills and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits depending on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on the market location. Applicants should apply via Amazon’s internal or external careers site. The pay range for this position in Jersey City is $138400 – 187300/yr; however, the base pay offered may vary depending on job-related knowledge skills and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits depending on the position offered. This information is provided per the Pay Transparency Regulation of the Jersey City Municipal Code. Base pay information is based on the market location. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender identity sexual orientation protected veteran status disability age or another legally protected status. For individuals with disabilities who would like to request accommodation please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance we will consider employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation including medical or religious accommodation.

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