Job Responsibilities : IT Support Associate II
Salary : 50000 per Year
Company : Amazon.com Services LLC
Location : Middletown, DE US
Educational requirements : High School
1+ year of practice in the set up and installation of computer and networking equipment.
1+ year maintaining laser printers.
1+ year of more of experience in Microsoft Office applications and Windows Operating Systems Linux OR Cisco.
Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.
- Up to 60% regional travel
- Valid state driver’s license
About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do — whether supporting IT infrastructure developing new technology in-house launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans t-shirts sneakers and sometimes a neon safety vest will be your daily outfit.
Key job responsibilities
Responsibilities include but are not limited to
Allocation maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.
Handles support requests and procedures across the network.
Assist in training new hires.
Continuous learning of new technologies.
Ability to support customers from multiple buildings in the area as well as remote customers.
- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.
A+ Network + or other IT industry standard certifications.
Experience troubleshooting integrated and interdependent computer systems.
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals.
Ability to prioritize work based on department and production objectives
Service Management Project Management and Inventory Management skills
Excellent written and verbal communication skills.
Ability to work prioritize and make decisions independently in a fast-paced production environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit https://www.amazon.jobs/en/disability/us.