Job Responsibilities: Social Care Advocate(Work from Home)
Salary: $19 – $21 Per Hour
Company: Amazon.Com Services LLC
Location: Remote
Qualification:
- Must be available to be on-site at the office as required for training or specified meetings.
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Meet a minimum of 10 Mbps download and 5 Mbps upload speed
- Provide a private workspace that is free of any extraneous noises and distractions
- Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement
Responsibilities:
- On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Ring to customers on social media. You will also be a part of information sharing, troubleshooting, professional conversations, and conduct in addition to creating a friendly, neighborly sense of community online
- Manage incoming social media messages
- Interact with our followers on social media, engaging them in positive conversation to become Ring ambassadors
- Analyze, research, and explain troubleshooting solutions to customers who are encountering software and/or hardware challenges to elevate their Ring experience
- Work with upset customers to find the root of the problem and provide them with white-glove service
- Escalate trends, product issues, and agent and customer feedback
- Partner and communicate with cross-functional teams and stakeholders to drive efficiency and innovation
- Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service
- This position requires that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our Customers
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