Amazon Remote Jobs 2022
Job Responsibilities: Customer Services
Salary: $86000 – $150000 per year
Virtual Workers: Employees must be based in the US and work will be aligned to an AWS office based on their time zone, and are not required to attend an office on a regular basis. If needed, virtual employees may go into an office for critical training, meetings, and team-building events.
- Technical experience working with computer systems and technology components
- Experience working in the Customer Service/Contact Center industry.
- Demonstrated working knowledge in at least one technology domain area.
- Associate’s degree or equivalent experience
- Process Accounts and Billing related customer cases through case management, email, chat, and phone tools
- Performing deep dive analysis on Enterprise customer accounts and billing statements
- Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
- Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
- Driving projects that improve customer interactions with AWS account and billing information
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
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