Job Responsibilities : Work From Home 100% Virtual – Customer Service Associate (Permanent Positions)
Salary : $16 per hour
Company : Amazon Support Services Costa Rica SRL
Location : Remote us
Educational requirements : High School
Responsibilities include, but are not limited to:
- Communicate with customers/drivers (verbal and written) with a problem-solving attitude.
- Understand the issue and make best use of the available resources to resolve the issue.
- Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
- Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service Associates, Delivery Station Managers, and Delivery Associates in real time.
- Develop and/or understand performance metrics to assist with driving business results.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
- Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times overtime, based on business needs.
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