Alorica Work from Home Jobs | Technical Support Representative Jobs Apply Now

By | April 13, 2022

Job Responsibilities : Technical Support Representative – Work from Home!

Salary : $18 per hour

Company : Alorica

Location : Remote US

Educational requirements : High School


  • Providing Users support via phone email and other channels in accordance with Company Standards.
  • Using the Knowledge Base admin tools and remote sharing tools to assist with the resolution of issues.
  • Managing your cases which may include scheduling of call backs and managing a follow-up schedule. Follow-ups may be either outbound calls or emails.
  • Collaborating with internal groups to define or update Knowledge Base articles that will assist agents in delivering accurate issue resolutions in a timely manner.
  • Providing Alorica Management updates/alerts regarding Alorica tools software or system outages and major incidents as well as trending customer issues.
  • Attending and engaging in continuous training to fulfill job responsibilities.


  • High School Diploma or GED required; college degree preferred
  • Customer service experience a plus
  • Phone-related customer service a major plus
  • Familiarity with Microsoft Windows Word and Excel applications
  • Bilingual language skills a plus


  • Is articulate with a high level of business writing skill in order to accurately and completely understand and document technical issues from customers.
  • Must be able to multi-task with navigating systems while communicating with customers.
  • Is able to support higher customer volume; potential for back-to-back calls and/or case work.
  • Proficient with support of browser-based programs. Understanding of major internet browsers (Chrome Edge Safari Firefox). Basic understanding of Microsoft Office applications. Salesforce experience is a plus.

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