Job Responsibilities : Work at Home Financial Customer Service.
Salary : $14 per hour
Company : Alorica
Location : Remote US
Educational requirements : High School
Key Jobs Responsibilities
- Mentors other Customer Service Representatives
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Answers complex and/or escalated calls from customers in a polite courteous manner
- Determines the best way to resolve individual customer concerns and authorize specific policy exceptions.
- Calmly attempts to resolve and de-escalate any issues
- Upsells to customer as necessary
Qualifications /Minimum Education and Experience:
- High School Diploma or GED required; college degree preferred
- Minimum of 1 year of customer service experience
- Familiarity with Microsoft Windows Word and Excel applications
- Bilingual language skills a plus
Knowledge Skills and Abilities:
- Stellar customer service skills – and an overwhelming desire to make lives better one interaction at a time
- Strong technology skills
- Analytical with strong attention to detail
- Problem-solving ability
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
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