Alorica Work from Home Jobs | Customer Services Jobs for Beginners 2022

By | April 13, 2022

Job Responsibilities : Work at Home Financial Customer Service.

Salary : $14 per hour

Company : Alorica

Location : Remote US

Educational requirements : High School

Key Jobs Responsibilities

  • Mentors other Customer Service Representatives
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Answers complex and/or escalated calls from customers in a polite courteous manner
  • Determines the best way to resolve individual customer concerns and authorize specific policy exceptions.
  • Calmly attempts to resolve and de-escalate any issues
  • Upsells to customer as necessary

Qualifications /Minimum Education and Experience:

  • High School Diploma or GED required; college degree preferred
  • Minimum of 1 year of customer service experience
  • Familiarity with Microsoft Windows Word and Excel applications
  • Bilingual language skills a plus

Knowledge Skills and Abilities:

  • Stellar customer service skills – and an overwhelming desire to make lives better one interaction at a time
  • Strong technology skills
  • Analytical with strong attention to detail
  • Problem-solving ability
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective

Click Here : Apply Now