Job Responsibilities : Express Claims Customer Care Specialist – (Remote/Home-Based Worker)
Salary : $17 an hour
Company : Allstate
Location : Remote US
Educational requirements : High School
Responsibilities
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Takes first notice of loss claims explains the basic claim process and provides information of a general nature to customers
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Generates and sends appropriate forms to insured/claimant for completion
- Approves and processes claims payments
- May schedule inspections send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
- Receives screens and routes incoming telephone calls and other electronic correspondence
- Completes all necessary forms logs documents into the system and routes them to the appropriate parties
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