Allstate Work from Home Jobs | Customer Care Specialist Remote Jobs Apply Now

By | April 13, 2022

Job Responsibilities : Express Claims Customer Care Specialist – (Remote/Home-Based Worker)

Salary : $17 an hour

Company : Allstate

Location : Remote US

Educational requirements : High School


  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Takes first notice of loss claims explains the basic claim process and provides information of a general nature to customers
  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Generates and sends appropriate forms to insured/claimant for completion
  • Approves and processes claims payments
  • May schedule inspections send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
  • Receives screens and routes incoming telephone calls and other electronic correspondence
  • Completes all necessary forms logs documents into the system and routes them to the appropriate parties

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