Job Responsibilities : Work From Home Technical Field Support Representative
Salary : $17 per hour
Company : ADT Security Services
Location : Remote US
Educational requirements : High School
Position Responsibilities:
- Process requests for multiple vendor applications customized by install configuration.
- Provide real-time installation quotes to field technicians and limited technical support to customers.
- Complete data entry associated with confirmation including confirmation of test signals.
- Confirm account status/information with field technicians and office personnel
- Enter order information into the system for technician upsells and process payments as applicable.
- Provide support to high-profile Custom Home accounts.
- Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
- Provide support for ADHOC data cleanup projects.
- Process data changes and programming requests received via mail fax phone or internal ticket on Informix and MasterMind.
- Other projects as assigned.
Experience:
- Six (6) months of ADT experience in inbound telephone groups (i.e. CSG TAS) or one to two (1-2) years of related industry experience.
- Ability to successfully pass data and provisioning assessments during training.
- Demonstrate ability to maintain a high degree of productivity and accuracy
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to type 25 wpm
- Excellent working computer knowledge
- Strong problem-solving and multi-tasking skills a must
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