AAFES Customer Service Jobs for Freshers 2021 Apply Now

By | July 26, 2022

Job Responsibilities : Customer Experience Specialist (Firearms)

Salary : From $17.25 an hour

Company : Army and Air Force Exchange Services (AAFES)

Location : Fort Leavenworth, KS 66027 US

ALL APPLICANTS TENTATIVELY SELECTED FOR THIS POSITION WILL BE REQUIRED TO SUBMIT TO URINALYSIS TO SCREEN FOR ILLEGAL DRUG USE PRIOR TO APPOINTMENT. IN ADDITION EACH APPLICANT WILL BE NOTIFIED THAT APPOINTMENT TO THE POSITION WILL BE CONTINGENT UPON A FAVORABLE BACKGROUND CHECK.

As a Customer Experience Specialist in Firearms/Sporting Goods you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You’ll know which products will meet customer’s needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions customers will continue to shop the Exchange.

We offer flexible scheduling comprehensive medical dental life insurance paid time off shift differential/holiday pay and 401K plan to qualifying associates. You’ll also have access to the base and its facilities and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?

  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However working at the Exchange is the start of something great! While you make it easy for our customers we focus on you and your development! Our people make us who we are. We want to see you grow so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

  • Must be at least 21 years old
  • Previous experience with Inventory Control procedures preferred
  • Prior knowledge and experience with firearms preferred
  • Understanding of ATF laws and regulations
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge

Additional Qualifications/Requirements:

  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • 12 months Retail experience preferred

Job Type: Part-time

Pay: From $17.25 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability

COVID-19 considerations:
To ensure compliance with an applicable nationwide preliminary injection which may be supplemented modified or vacated depending on the course of ongoing litigation the Federal Government will take no action to implement or enforce the CIVUD-19 vaccin

Work Location: One location

Click Here : Apply Now